Store Policies

Shipping Details

Physical Products:

  • Processing Time: Up to 10 business days (some crystals are specially sourced for your order)
  • Shipping Area: United States only
  • Tracking: Tracking information provided via email once shipped

Shipping Rates:

  • Orders Under $45:
    • Standard Shipping: $6.95 (7-15 business days)
    • Express Shipping: $19.95 (2-5 business days)
  • Orders $45 and Over: FREE shipping (7-15 business days)

Digital Product Delivery:

  • Delivery Method: Instant download after purchase
  • Access Areas: United States, Canada, Australia
  • Delivery Time: Immediate email with download links
  • Technical Support: Email support provided for download issues

Order Processing:

  • Orders are processed in the order received
  • Special crystal orders may require additional sourcing time
  • You will be notified if processing exceeds 10 business days
  • Weekend and holiday orders begin processing the next business day

Returns & Exchanges

Non-aromatherapy items: We accept returns on non-aromatherapy items within 30 days from purchase. We will replace any items that arrive damaged for reasons not due to our error. If you need to replace an item with the same item, send us an email at Contact@DorianLynn.com.

Customized aromatherapy items: Unfortunately, we can't offer you a return or exchange on any customized aromatherapy items.

Opened aromatherapy items: May be returned within 30 days from date of purchase for store credit.

Digital products: Due to the nature of digital downloads, all sales are final. We provide full technical support for download or access problems.

Return Process:

  1. Email us at Contact@DorianLynn.com within 30 days
  2. Include order number and reason for return
  3. We'll provide return shipping instructions
  4. Customer responsible for return shipping costs

Refunds

100% Refunds: Any regular-priced, unopened, non-customized aromatherapy product returned within 30 days of purchase will be eligible for a 100% refund.

Store Credit: All opened, non-customized aromatherapy items returned within 30 days of purchase will receive store credit.

Non-refundable: All customized aromatherapy products (either opened or unopened), digital products, and sale items are non-refundable.

Damaged Items: Refunds are considered on any item that arrives damaged or missing parts for reasons not due to our error. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at Contact@DorianLynn.com.

Service Cancellation Policies

Written Tarot Reading: If you have not submitted the Confidential Written Tarot Reading Questionnaire to us, a 100% refund will be offered. If, however, the answers to the Questionnaire have been submitted, no refund will be offered as the reading process will have already begun and you will be receiving your Written Tarot Reading as purchased.

Mystic Messages: If you have not submitted the Confidential Intake Form to us, a 100% refund will be offered. If, however, the answers to the Intake Form have been submitted, no refund will be offered as the channeling process will have already begun and you will be receiving your Mystic Message as purchased.

Personal Chakra Harmony Analysis: If you have not submitted the Chakra Harmony Analysis Questionnaire to us, a 100% refund will be offered. If, however, the answers to the Questionnaire have been submitted, no refund will be offered as the analysis process will have already begun and you will be receiving your personal chakra chart as purchased.

Reiki Sessions (In-Person or Distance): Your appointment is not confirmed unless payment is received. If payment is not received at time of scheduling, session appointment is automatically removed from the schedule.

You may change or cancel your appointment yourself up to 24 hours prior to your session by returning to your appointment confirmation page.

Canceled sessions will receive a full refund up to 24 hours prior to scheduled session. The time that it takes for the refund to go through will depend on the refund process of your method of payment (ex: bank or credit card).

Same day cancellations will be charged the session fee, with no refunds.

Shipping & Replacements

Returns/Exchanges: Customer is responsible for all return shipping costs, as well as shipment for exchanged item. Depending on where you live, the time it may take for a replacement product to reach you may vary.

Replacements: We will replace any items that arrive damaged for reasons not due to our error. We will also pay replacement shipping costs. If you need to replace an item with the same item, send us an email at Contact@DorianLynn.com.

Shipping Delays: When there is an unexpected delay in us getting a shipment to you we will advise you by sending an email to the address you provided during the checkout process.

Contact & Support

For Order Issues: Please email us at Contact@DorianLynn.com or contact us through our live chat and we will be happy to help you.

Business Days: Monday through Friday, excluding holidays

Response Time: We respond to all inquiries within 24-48 hours during business days

Terms & Conditions

Please note that these policies apply to all products and services offered, and that we reserve the right to change, modify, add or remove portions of these terms at any time. We will always do our best to highlight any significant or substantive changes to you where possible. By using our services and website, you agree and accept that these terms govern your and our rights and obligations to each other.